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Vikus E

1 reviews | Active since Oct 2020

21 Sept 2021, 17:22

ABSA *****ed my credibility after 30years because of R250

I am a client with absa for over 30 years. Never missed a payment, run my buisiness through them, do almost all my finance for vehicles with them. This count to hundreds of thousends in interest every year. NOW : I have a revolving loan with them, which i only use once every 2 years or so when I need it. On the initial contract absa auto debit my account with R1250 when this is used. In the meantime I app**** for a bond on my paid property and ... it took a long time... came back rejected because i was on default for behind payments.. WHAT ??? So I found out that they did not debit my account for R1250 as usual, but in the meantime I did do payments of R1000 for the 2 months, thinking that this was xtra to get it sooner paid. So... for more that 30 years of building up a repected credit I am now a bad payer for R250 and am not allowed a bond.. Wat de *** ABSA !!!! I will close 6 accounts with them, also take all my cars and bakkies away and have them refinance with someone else. I dont care if it cost mer R30K xtra.. NO One phoned me, smsm me asking me why the payments are not in.. just default me and give me a BAD credit. Is there no one able to look into 20+ years and see something is not normal.

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Replies (5)
Absa
Absa's reply22 Sept 2021, 09:17
Official
Dear Vikus Ellis
 
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. 
 
The reference number for your complaint is C-***1.
 
Kind regards,
Rezona Louw 
Group Customer Care
VE
Vikus E's update22 Sept 2021, 14:00
Reviewer Update
Thank you, did mis your call this morning.
Absa
Absa's reply22 Sept 2021, 14:36
Official
 
Dear Vikus Ellis
 
Thank you for your posting.

Please refer to our email sent to your personal email address.

 
Kind regards,
Rezona Louw 
Group Customer Care 
VE
Vikus E's update28 Sept 2021, 08:36
Reviewer Update
This is exactly what my complaint was about. Are you sure there is NO ONE with deeper insight to this problem?
I NEVER denied that the payment was short R250, nor did I imply that I did not make a mistake.
I stated and complained about ABSA not contacting me and inform me about this misunderstanding “There was an auto debit order I thought was still going off”
And give me a change to pay the outstanding amount , which I did when the misunderstanding came to light, before putting me on default which report me as a bad debt customer.
20+ years of not missing 1 car payment, not missing 1 house payment, not missing any important payments and I am being default as a bad payer.
NO ONE capable of understanding my complaint… NO ONE. ??
I will now try and find some insight with the ombudsman to clear my name. This is ridiculous.
Absa
Absa's reply28 Sept 2021, 11:04
Official
Dear Vikus Ellis
 
Thank you for your posting.

Please refer to our email sent to your personal email address.

 
Kind regards,
Rezona Louw 
Group Customer Care