1 reviews | Active since Jul 2017

17 Sept 2019, 16:39

ABSA

I just purchase a house, which had a few plaster cracks, which was noticed upon looking at the property. I made an offer and all was done, as the property was standing empty, I requested the keys through the agent, as to do some cleaning etc. This was however refused by the owner and was only handed over on registration, immediately on opening the cracks for repair it was discovered that it was more than just cracks, A closer inspection by a professional builder revealed, that the foundation was cracked and half of the house foundation was sagging in. I contacted ABSA which approved my loan and I was told that it is already registered and the person said they can not do anything, I feel that ABSA who approved the property and loan should assist me as I presume an ABSA valuator did asses the property, I also contacted the lawyer who handled the sale, who also said that the previous owner was already paid. Quotations at this stage for repairs amounted to nearly R100.000. I contacted and exhausted all ABSA departments with no help or assistance with regard to mu consumer rights.

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Replies (2)
Absa
Absa's reply18 Sept 2019, 11:53
Official
 Dear Customer
 
 Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
 
 Kind regards

 Daphne Le Grange
 Group Customer Care
 Absa Bank Ltd 

Best regards,

Absa
Absa's reply18 Sept 2019, 16:23
Official
Hi Gerhard Naude , My name is Daphne Le Grange. I will facilitate the resolution process for you. Your complaint reference number is C-***1 Progress will be provided within the next 2 working day. Please feel free to contact me on ***. Alternatively reach me at *** if you are unable to get hold of me on the number provide

Best regards,