ABSA Eastgate Business Branch worse than government department

I have just experienced the worst customer service at Eastgate Business Banking towers. The consultant is Veronica Biya. It was like I was at government department in fact worse because some of the departments try. Her attitude is so revolting I am at a loss for words. If you are thinking of opening a business account there, steer clear. I have business account with ABSA all I needed was to update the change in business name. I waited for almost an hour to be treated like **** by this disgusting consultant. Another gentlemen welcomed and treated me well and explained that he has appointments he is attending to and had a quick look into the account and said its being handled by this Veronica Biya. When she came back from lunch she went into another office and was busy chi- chatting to another colleague and I waited for her to finish. When done doing catch up I asked she is Veronica she ask me what I want and I went into office to be offended some more and I just could not take it and told her her behavior is uncalled for and this in not how customers are treated. I left and went to the normal branch in the Mall to ask if they can assist. They said Veronica has upset another client as per usual. ABSA must look into this this person who should be held accountable for her actions and this cant be allowed to go on as they said clients always complain about her customer treatment. She is turning your business into a government institution. I'm so appalled that this person has been allowed to continue be the face of ABSA after what I heard about her. She needs to go for training or infact not interact with customers at all.