Absa Eastern Cape Incompetence

I have been struggling since LAST YEAR February to get my FICA sorted with the bank. In spite of sending my FICA documents to my personal banking assistant, emailing her 4 times, sending numerous WhatsApp messages and phone calls, my account has been blocked 5 times since then. The latest episode is ongoing. I have now been denied access to my funds for more than five days. As I have relocated, I have had to go to the branch in Bredasdorp who tried to help, but all they could do was to contact my personal banking assistant, who, as it turns out is a new person. So, neither the outgoing nor the incoming personal banking assistants did me the courtesy of letting me know about this turn of events. Surely there is a problem with training and professionalism here, or is it a general lack of caring???

I then managed to call the office of the regional manager yesterday morning before 10am, who in spite of being questioned by his assistant and being given a promise that he would contact me, still has not. I had to pay wages yesterday and couldn’t. I needed fuel, but couldn’t purchase any. I need food but cannot access my account and it is WEEKEND and clearly nobody will see to this today.

Not only will I be leaving ABSA bank on Monday morning should this not be resolved, I will MOST DEFINITELY be using every platform available to me, such as Hello Peter, in an effort to help restore a better and more professional culture in your business.

Wake up South Africa!! Your incompetence and lack of will is killing us!!!