ABSA ****

My banking card compromised as to how, I do not know as I do not give my card to anyone and I had my card with me, still have the old card, but I found myself having 4 uber eats transactions. I do not have uber eats, I was not in Johannesburg, I was at gym in Durban, I have my card with me, I immediately called the bank got a case number:***9, I was told that an investigator will get in touch with me, till this day and I want my money back as to my understanding ABSA is the one who has a security issue because my card stays with me, I also have never shared my details with anyone, I am in possession of my card the other was in my phone for payments. as to why I have not been contacted or anything, and their social media when provided with the case number told me they can't verify it... The service I have gotten is seriously below par.