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JvdLvdL
Jacqeus van der Linde van der Linde

1 reviews | Active since Feb 2021

23 Aug 2021, 15:03

ABSA

A transaction went through twice when I did a purchase in a store on the 14th of August. the one transaction was reversed and send back to ABSA. I called ABSA a minimum of 3 times today to get the funds back in my account with no success. one call was more than 30 minutes. all their numbers is 086 numbers which cannot be called with free minutes.

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Replies (2)
Absa
Absa's reply24 Aug 2021, 11:28
Official
Dear Jacqeus, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is C-***3 . I will review the matter, and provide you with an expected timeframe for further feedback within the next hour.  Kind regards,
 Basani Hlungwane
 Group Customer Care
 Absa Bank Ltd 

Best regards,

Absa
Absa's reply24 Aug 2021, 17:51
Official
Dear Jacqeus,
Trust you are doing well. Please be advised that we sent you an email to the email address  *** requesting additional information. Please reply to the email for us to assist further. Thank you. Basani

Best regards,