ABSA

ABSA recently locked my flexi bond without notice (according to them I did receive notification of documents requested, but they cannot tell me when or how I was notified and neither can I). I often transfer unused funds to it to save on interest until I need it. I only found out why it is locked when I had to phone them and according to their call agent my account was locked because my insurance which is with Outsurance since inception of the bond 14 years ago needs to be vetted. I immediately sent my confirmation of cover with ABSA noted as the financier to the email address provided by the call agent but had no response from them for 8 days and my account is still locked and I need to pay suppliers with the money held up in the account. I also sent emails to their complaint department and insurance department with no reply. I am a Private Banking customer with them for which I pay but their service is non existent, stay away from it. It is easy to just lock accounts to get your way,