ABSA

I have taken out " accidentally a private loan at a ATM on 16th Nov 2019. The bank immediately dt my account with the costs R920. On Monday 18November 2019 I went to Villieria branch after I called the call center on 17th to cancell. The customer service told me that I can go on the 18th to stop the loan. On the 18th they told me at the branch the loan cant be reversed I must just go on 30days then it wil be deducted automatically from my account. It was R8000. My account was never ct with the R8000. I went in an overdraft because I thought that is how this loan then works you go then in overdraft. For 2 weeks I phone and ask if everything was ok. Everything was according to the bank fine. They said the money wil be dt on my account on 21Des. On Friday 28Nov I called the call center again and spoke to Lerato. Again she assured me everything was 100% for the 21 Des 2019. Saturday 30Nov my account was frozen. All my dt Orders were send back as unpaid. On Sunday I went to Kollanade branch and spoke to the branch manager. He didn't even know about this product. He couldn't get access to this loan programme ons any system. I phoned again from his office. The call center reassured me that the loan dept will phone me again this morning and extend this loan dat to the 21Des. A loan that was never ct on my account. The branch manager send me to the Villieria branch because he wasn't able to help. This moring I phoned again the loans dept was 2hrs on the phone. I eventually spoke to Patricia. She looked into this matter and apologized for this error because the money never paid out. She told me to go to my nearest branch they can help. I went to Villieria. Again nobody had access to this function on any system to help. Then they wanted me to pay again R8920 to settle a loan I never got. The branch manager again was more than an hour on the phone with cust service. Nobody can help. My account is frozen now. All the moneys going in I dont have access to. My bonus will be deposited next week but how wil I withdraw any funds. My insurance was unpaid my car my house expenses for my garden. My ct record was 100%. Now everything is down the drain. The branch manager send a email to ask what is going on but I have no idea when it will be or if I can be helped. Nobody at Absa has the ability or access to this product. Now with a frozen accout I am in trouble. The manager told us to pay money in this accout to see if the system will release the hold. My husband deposited R2800. The bank wouldn't release the hold on my account. What now? Absa must rectify their mistake and clear my name. I need help. Please!!!!!