ABSA drains the life out of you!!!!!!!!!!!!!

Here we go again. ABSA Reward level drop again from TIER3 down graded to TIER1. This is an ongoing thing. Being with ABSA now properly 25years and I was at Level TIER3 for 95% of the time they went again and drop me to TIER1. We fight this battle every year for the last 2 years. Then they put you back and then another drop you again and so on the story goes. One can't explain how you experience as a customer via ABSA. I don't understand why I am still with them, I really don't. TIER1 is even not enough to cover you monthly ABSA Rewards subscription. You have to spend R2300 on fuel to cover your Subscription. To think you make an afford to get to SASOL that is not everywhere you go or long distances away to support them., it you speak to one out of 10 agents might understand the problem. The rest just tell you deferent stories. This drain the life out of me!!!!!!!!!