Absa DragonPass where are my free visits?

Due to problems I experienced with DragonPass during 2015 I was offered additional free airport lounge visits. DragonPass sent me an email to say that lounge bookings had been made for my party and I at the Bidvest Sky Lounge Terminal B, OR Tambo JNB airport on 4/1/2016, and that I do not need to show my membership card as the lounge staff has my booking on file and was expecting us. Of course, when we arrived at the lounge the clerk had no clue about my arranged booking and we were refused access. Fortunately, I did have my membership card with me and we were eventually granted access. However, these supposedly free visits were deducted from my allocated lounge visits. I contacted the concierge at DragonPass and was promised that my membership will be credited with the visits. At first Marion from DragonPass was extremely helpful and said that my visits will be credited as soon as I give her my membership number, which I then did. However, to date the visits have not been credited and my emails go unanswered. I am due to travel internationally and I most certainly do not want to pay for lounge visits that should be for free.