Absa Dragonpass substandard service

I have been trying to register for the dragon pass service for the last 2 months, and every time I phone to follow up on the application I get told that there is a backlog. It is now a week and a half away from when I want to use it and I am still waiting. Can this please be sorted out? Ridiculous how you get passed from person to person at Absa without an outcome.