PJ
Pieter J
1 reviews | Active since Jul 2015
29 Dec 2017, 05:54
ABSA Dragonpass
I specifically changed to the Private Bank exceller package in mid November as it includes the Dragonpass benefits as I would travel extensively between 29 November and 5 January. I have visited 15 airports in UK, France, USA and Canada and has not been able to use the Dragonpass for Airport Lounge access.
The only response from Nicola Frijlink of Dragonpass was an false accusation that they have given 11 passes to some unknown email addresses and that they will not give me any more passes. I have up to date not been able to use any passes for lounge access, and have not received the 11 passes they claimed to have sent. I have lost out on my 2017 benefits.
The last response from Mr Chiloane was on 21 December that is was escalated and will be sorted out. It has not happened yet.
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Replies (3)0
Replies (3)
Absa's replyOfficial
29 Dec 2017, 11:46Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply29 Dec 2017, 11:46
Official
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
PJ
Pieter J's updateReviewer Update
29 Dec 2017, 16:23My account number is ***.
Thank you
PJ
Pieter J's update29 Dec 2017, 16:23
Reviewer Update
My account number is ***.
Thank you
PJ
Pieter J's updateReviewer Update
31 Dec 2017, 03:43Nthabiseng
I am flying on 3 January and this issue has still not been resolved. Please respond to my previous message to you.
PJ
Pieter J's update31 Dec 2017, 03:43
Reviewer Update
Nthabiseng
I am flying on 3 January and this issue has still not been resolved. Please respond to my previous message to you.