ABSA - double payments on online banking system

On 25 October 2018, I did online banking just to find out that my 5 transactions were duplicated. I immediately made contact with the online banking services and spoke to Stembile who then referred me to the Complaints department. I spoke to Dumiso who advised that it will take 5 to 7 working days to do the reversal and that ABSA will first have to do an investigation to determine whether it was a system fault. On the 5th of November 2018 I spoke to Maxine who advised that she wants to find out whether the complaint was escalated - I provided her with my reference number ********** . I was then transferred yet again to the complaints department and was advised by Lebo that Melanie is working on my case and that she was not at work. She will however sent an email to find out the status of the my complaint and revert. on 6 November 2018 I received a call from Gavin Pillay who advised me that he is busy working on the case and that I am not the only customer as lots of customers had the same issue as me. Luyando then called me on 7 November 2018 and asked me to send an email to *** in order for them to reverse the double payments. This was done. Today is 13 November 2018 and nothing has been done. I spoke to Melanie this afternoon who advised me that she will escalate once again. This is ridiculous to say the least. It is day 13 now - 6 days overdue. I am out of pocket and is desperate to get this sorted out. Please help me urgently.