SS
Sammyfish S
1 reviews | Active since Nov 2013
20 Jun 2025, 09:29
Absa double payment
Hi, I am still waiting for the refund as I was charged double this month.
Helpful (0)
Replies (3)0
Replies (3)
Absa's replyOfficial
20 Jun 2025, 12:50Dear Sammyfish, Thank you for bringing this unfortunate matter to my attention, and please accept my sincere apologies for the inconvenience. Your case reference number is C-***8. I will review the matter and provide you with an expected timeframe for further feedback. Kind regards, Basani HlungwaneAbsa Bank Ltd
Best regards,
Absa's reply20 Jun 2025, 12:50
Official
Dear Sammyfish, Thank you for bringing this unfortunate matter to my attention, and please accept my sincere apologies for the inconvenience. Your case reference number is C-***8. I will review the matter and provide you with an expected timeframe for further feedback. Kind regards, Basani HlungwaneAbsa Bank Ltd
Best regards,
Absa's replyOfficial
20 Jun 2025, 12:56Dear Sammyfish, We value your concerns and request more information. The account number that is double-debited.The date of debit.The amount. Looking forward to hearing from you soon.
Best regards,
Absa's reply20 Jun 2025, 12:56
Official
Dear Sammyfish, We value your concerns and request more information. The account number that is double-debited.The date of debit.The amount. Looking forward to hearing from you soon.
Best regards,
Absa's replyOfficial
23 Jun 2025, 12:28Dear Sammyfish, We refer to the below and note that we have not received a reply from you. We understand that you may be occupied and request that, at your earliest convenience, you provide us with the transaction details for us to assist further. Please be advised that our office will proceed to close the case if we do not hear from you by 24/06/2025 at 12h30 because we have not received sufficient details to work on the file. If you are dissatisfied with the outcome and need more help, please let us know, and we will reopen the case for further review. Once again, we extend our unconditional apology for any inconvenience this may have caused.
Best regards,
Absa's reply23 Jun 2025, 12:28
Official
Dear Sammyfish, We refer to the below and note that we have not received a reply from you. We understand that you may be occupied and request that, at your earliest convenience, you provide us with the transaction details for us to assist further. Please be advised that our office will proceed to close the case if we do not hear from you by 24/06/2025 at 12h30 because we have not received sufficient details to work on the file. If you are dissatisfied with the outcome and need more help, please let us know, and we will reopen the case for further review. Once again, we extend our unconditional apology for any inconvenience this may have caused.
Best regards,