CL
Cher L

1 reviews | Active since Jun 2011

30 Apr 2021, 16:17

Absa - Double charging me on two different accounts.

I recently had two amounts come off both my credit and cheque accounts from the same supplier on two different days:

One off my cheque account on 25 April One off my credit card on 28 April

I was only at the supplier on 25 April and yet I was charged twice.

The supplier supp**** the Nexion statements for all the days from the initial transaction up until the second transaction. My transaction only shows once.

So how come my money was taken off my credit card and cheque account? I would like Absa to answer me on how this has happened on my account. I know there was a data breach so is this part of that? I would like it rectified.

I have all the Nexion statements from the supplier and I would like Absa to review these. Dealing with purchase reversals has been fruitless so far.

0
Replies (3)
Absa
Absa's reply03 May 2021, 10:28
Official
Dear Cher Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .  The reference number to your complaint is C-***2 Kind regards,Rezona Louw Group Customer Care
CL
Cher L's update05 May 2021, 13:58
Reviewer Update
Good day

Thank you for solving my query. However, it is a pity that I had to complain on Hellopeter to get quick assistance instead of the provided Absa channels.

I am glad my money was refunded.

Regards
Cher
Absa
Absa's reply05 May 2021, 15:48
Official
Dear Cher Thank you for posting.

Our office is happy the matter is resolved.

Kind regards,Rezona Louw Group Customer Care