LO
Lehani O
1 reviews | Active since Jan 2013
19 Jun 2025, 08:00
ABSA Double charge transactions when clearing
Good day, I am having the issue on my cheque account that as soon as a transaction clears, it goes through as a brand new transaction on my bank and the original transaction still stays in uncleared. I even get a second notification. This means that with every transaction my balance decreases by the same amount twice. There are more than 10 of these currently on my account from beginning of June. This is unacceptable, as I went to the branch on Monday and they says they can't assist me. I need this to be sorted out immediately.
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Replies (1)Absa's replyOfficial
19 Jun 2025, 08:41Dear Lehani Thank you for bringing this unfortunate matter/incident to my attention, and please accept my sincere apology. I will review it and email you my specific contact details and the expected timeframe for further feedback/resolution. The reference number for your complaint is C-***3. RegardsPravesh BejayCustomer Value Management
Best regards,
Absa's reply19 Jun 2025, 08:41
Official
Dear Lehani Thank you for bringing this unfortunate matter/incident to my attention, and please accept my sincere apology. I will review it and email you my specific contact details and the expected timeframe for further feedback/resolution. The reference number for your complaint is C-***3. RegardsPravesh BejayCustomer Value Management
Best regards,
