ABSA dont understand business

This is day 4 that my account is locked due to ABSA not doing their job and verifying my FICA requirements. Never once was I phoned by ABSA in an attempt to get the correct documents and information. Unaware of any outstanding documents after having been an ABSA client since 1996, I had NO IDEA as to why my account had been blocked. Only after querying this was I notified that it was due to FICA requirements and I find that absolutely unacceptable. ABSA has used bully tactics to get their work done for them in this instance, after whoever had the responsibility of obtaining the documents and updating the FICA status clearly failed at doing their job . Evidently ABSA does not care at all for small businesses or their longstanding relationships with clients. This will force me to take all my business away from the bank that I've been a client with for 25 years. I have sent all the required documents and information through this morning and I expect this account to be unblocked before close of business today.

Reply from ABSA ( Business can wait they don't care )

Good day Mr. van der Walt I have received the documents but our system is just down at the moment, I will upload the documents as soon as our system is back on line and confirm when the account is active.