ABSA don't listen to their clients
I forwarded an email to ABSA to change the debit order date for my funeral cover after I requested it telephonically and it was not done. Now I got a sms stating that ABSA will cancel the policy because it lapsed. It seems to me that ABSA do things like this to make money.
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Replies (2)
Absa's replyOfficial
05 Jun 2020, 10:35Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Absa's reply05 Jun 2020, 10:35
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Absa's replyOfficial
05 Jun 2020, 10:38Dear Customer
Thank you for bringing this matter to our attention. The ID number provided is invalid, kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Pleasealso give us the new debit order date.
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
Thank you for bringing this matter to our attention. The ID number provided is invalid, kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Pleasealso give us the new debit order date.
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
Absa's reply05 Jun 2020, 10:38
Official
Dear Customer
Thank you for bringing this matter to our attention. The ID number provided is invalid, kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Pleasealso give us the new debit order date.
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
Thank you for bringing this matter to our attention. The ID number provided is invalid, kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Pleasealso give us the new debit order date.
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd