Absa don’t know how there own products work

I have been to an Absa Branch and had made several requests with calls but now one can explain there flexy bonds The people they say knows can’t explain how 26% of the extra money i paid in to a bond for a test is not available and what the % will be of an bigger amount There answers are you don’t save money in a bond and wel we said the money will be less But they have no idea what there system will do i have to deposit money and see what happens Wow wonder who build te system if they don’t know this sonds like a jok ? If ABSA reed this please let me know how to use this flex bond of yours