1 reviews | Active since Jul 2017

28 Mar 2018, 21:04

ABSA dont help even after a review

I did complain about ABSA not willing to help me to stop debit orders and charge me R150 for each debit order. ABSA service pathetic and *****ing a persons money SARS is taking half my salary from my paysheet what means that I can not pay my debit orders. I desputed 2 times and today the 2 company's are trying to run their debit orders again as this has been happening 4 times this month. ABSA cant help me by stoping these debit orders and now I have to pay R150 per debit order not going off. I am not even receiving my salary today but only month end. By the time my salary goes into my account ABSA will take the rest of my salary for fees. This is what I get for banking with ABSA for 30 years. Pathetic service and *****ing a persons money. I feel like reporting this to the ombutsman.

Official business reply Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards Nthabiseng Sibande Group Customer Care Absa Bank Ltd

And no one has contacted me and all my debit orders that I have stopped just went off again. I have no rent money and I have to go sit 2 hours in ABSA waiting for a consultant that tells me they cant help me. They are fast to take bank charges but no one helps at all. I dont have 2 hours working hours to sit in a bank and then get told sorry we cant stop your debit orders but you have to pay all the fees. Pathetic!!

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Replies (1)
Absa
Absa's reply29 Mar 2018, 12:58
Official

Dear Customer


Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd