ABSA - Don't Call Us, We'll Call You

My elderly mother's credit card got emptied by professional ****mers. The ***** was reported to ABSA and two cases were opened: one for credit card ***** and one for electronic *****. An agent was appointed after a long time. But to get hold of her!?!? We've had some luck though - we've managed to speak to her on three occasions. Every time she promised to have the case resolved within the next few days and then she vanishes into thin air again for months. It has almost been a year now.

My mom had been an ABSA (previously Volkskas) client for most more than 60 of het 85 years. So I am asking myself: Does ABSA not care about their clients at all? Is it because they cannot afford to appoint more help/agents to deal with the number of cases at hand?

Whatever the reason... It's no way to treat your life long clients!

Also: clearly there's NO inter-departmental communication. The Credit Department calls my mom EVERY day about the outstanding amount. An new person every day, having to explain the story every day, to a person who cannot read notes on the system. The ***** Department advised not to pay anything until the case had been resolved. And now my mom had been handed over to attorneys.

No use to visit the local ABSA branch either. NOTHING gets done! Please, please, please help!