XG
Xolisa G

1 reviews | Active since Feb 2020

18 Sept 2023, 11:33

Absa don't approve account cancellation

Absa Because of the incident where I was charged for declined debit orders that I wasn't even aware of, I went to the bank to end my banking relationship with ABSA. I requested that my account be closed in order to avoid paying the bank fees. When my account was at zero and I had no debt to ABSA, I had to pay the remaining balance in order to close it. My account was able to be closed after the bank manager gave his approval and informed the corporate office via email. Even though my account is still open and I'm still blocked on the app, ABSA kept sending me SMS notifications about my account. Do these charges indicate that I'll be charged again for the account that I closed.

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Replies (1)
Absa
Absa's reply18 Sept 2023, 13:51
Official
Dear Xolisa Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***4 Kind regards,Vanessa CroweGroup Customer Care