ABSA doing what they do best - ignore the needs of their customers!

I have been trying to pay my Rates and Taxes account on the internet now for over a year. Calls to the helplines, internet services, headoffice and visits to the branch I bank at. Each monthe I try one or two times. In the beginning it was more often. Last month I took my w&l accounts to my local branch and spent more than 3hrs of my precious time in the row and at the counter while they apparently set up my accounts so that I could pay them on line. Even my personal banker has been requested to fix this situation. Im sad to say its still not resolved. This now borders on the totally rediculous. My wife can pay these accounts and set them up herself in 15mins at FNB. But I cant because Im with ABSA. Have been for 40 yrs. So what is my solurion for this? I have to transfer all my business to another bank? Must I open an account at FNB or Standard Bank just to transfer money to that account so I can pay my water and lights? WHAT A JOKE.... ABSA! WHAT IS THE PROBLEM! DO YOU EVEN CARE! I very much doubt it. Lets see if this post makes a difference