GK
Gerrit K

1 reviews | Active since Apr 2019

14 May 2019, 20:18

Absa doing nothing to stop ********** transactions on my credit card

After 9 days nothing has been done by ABSA to stop a third party posing as ITUNES to conduct transactions against my terminated credit card account under the watch of ABSA credit card division. This suggests that there are serious security loopholes in the credit card product.

Nobody from Absa (except my private banker) is following up. Not even board members whom I've contacted via there PA's. Instead the buck is being passed back to me, to follow up with ITUNES. I did that about a week ago. ITUNES referred me back to ABSA as the transactions are not initiated on their side. Clearly, it is being done by a third party posing as ITUNES. I’ve passed all the info to the dispute and ***** divisions. I am too scared to use my credit card.

0
Replies (2)
Absa
Absa's reply15 May 2019, 12:18
Official
 
Dear Customer
 
 Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
 
 Kind regards
 Nthabiseng Sibande
 Group Customer Care
 Absa Bank Ltd 
GK
Gerrit K's update17 May 2019, 16:03
Reviewer Update
Absa South Africa Thanks to the  Absa CEO/EXCO specialist investigation team, the ABSA CEO and pre-ombudsman of ABSA refunding me for all ********** transactions conducted on my credit card. Done within 48 hours after they got notified through the social media platforms and email directly to EXCO. Much appreciated. Good idea to scratch out the CCV no at the back of your card