1 reviews | Active since Apr 2019
Absa doing nothing to stop ********** transactions on my credit card
After 9 days nothing has been done by ABSA to stop a third party posing as ITUNES to conduct transactions against my terminated credit card account under the watch of ABSA credit card division. This suggests that there are serious security loopholes in the credit card product.
Nobody from Absa (except my private banker) is following up. Not even board members whom I've contacted via there PA's. Instead the buck is being passed back to me, to follow up with ITUNES. I did that about a week ago. ITUNES referred me back to ABSA as the transactions are not initiated on their side. Clearly, it is being done by a third party posing as ITUNES. I’ve passed all the info to the dispute and ***** divisions. I am too scared to use my credit card.
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
