ABSA doesn't want to sort out *******ion.
I've reported to ABSA on two separate occasions (Ref C-***4. and C-***4) that downloaded data in Microsoft Money OFX format from the express website is *******. However when using the old site the downloaded data is Ok. The response that I got is that my case has been closed. No interest in fixing the problem. Why offer something which is useless. Rather remove it.
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Absa's replyOfficial
20 Oct 2020, 07:58Dear Arthur Smith Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***7 Kind regards,Rezona Louw Group Customer Care
Best regards,
Absa's reply20 Oct 2020, 07:58
Official
Dear Arthur Smith Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***7 Kind regards,Rezona Louw Group Customer Care
Best regards,