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Werner B

1 reviews | Active since Feb 2018

31 Oct 2022, 08:59

ABSA doesn't want to reverse a wrong debit order from ABSA

Absa doesn't want to reverse a ABSA debt order that is wrongly debited by themselves.

0
Replies (3)
Absa
Absa's reply31 Oct 2022, 13:21
Official
Dear  MR WN BOTHMA  
Thank you for bringing this matter to our attention. Kindly provide us with your account number to log a formal complaint for investigation.
Please share the incorrect debit order, the date, the amount and from which account was the transaction initiated. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Your complaint reference number is  C-***9.
 Regards
   
 Lebogang Mashiane 
 Specialist Case Manager
 Customer Value Management 

Best regards,

WB
Werner B's update31 Oct 2022, 13:51
Reviewer Update
Account number ***October 2022
Absa
Absa's reply31 Oct 2022, 16:26
Official
Dear  MR WN BOTHMA
 
Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person, I will immediately investigate your complaint raised with us.
Your complaint reference number is   C-***9.

Regards

Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care 

Best regards,