ABSA doesn't want to pay back my money as the fruad took place on my bank account

I was a victim of **** which occured on my ABSA internet banking. On the 31st January 2018 I was a victim of a **** which occurred on my ABSA Internet banking and I have lost R10,000 from my cheque account and R5000 on my credit card. What amaze me is the fact that I didn't recieved any notification from my ABSA App in my phone weather to accept or decline the **** that was occurring on my Internet bankintha

Its been the worst months for me as I could not pay all my debits and I am still waiting for ABSA bank to finish their investigation and they haven't come back to me yet.

I did email all the signed forms that were sent to me by Philisiwe and when I reported the ***** they said it will take 5 days to investigate and now its 12 days already!! On the 7th I did a follow up and I have spoken with Tsolo and when I asked about this investigation she just said I should wait and couldnt tell me for how long. On the 10th February 2018 I went to the bank again and the lady that was assiting me called the ***** line and they said we should call again monday. I went to the bank again on the 12th February 2018 and we called the ***** line and guy called by the name Nhlamulo said we should wait for them to come back to me and couldn't state until when. He confirmed that he can see that someone is working on the investigation but he is unable to see who is the person so he suggest I wait and call again after 2-days.

After that I have recived 2 messaging stating that ABSA have acknowledges the receipt of my ***** case and that was in 22nd February 2018 and 5 March 2018. Look where we are now; we are in May 2018 and still nothing has been finalized or communicated to me concerning this *****. They do not understand how painful it is to loose your money that you have work for right under their nose as my trusted bank.

I have called ABSA branch today and they have confirm that Nontlantla Khoza was investigating my case. When is she coming back to me?.

I want my money back, my money was taken from your bank with out my concern. Bring back my money please or I will take ABSA to my Lawyers because I am so sick and tired of this poor service!! You supposed to project my money in your bank!! How can I trust ABSA again.....