EM
Elizabeth M
1 reviews | Active since Aug 2010
04 Oct 2024, 10:43
Absa doesnt value its clients
Im really not happy about the service i have been receiving from absa credit card. Last week i disputed a transaction on my account. I was advised to send an email to disputes, i did that. I have been following up on it for the whole week now. Worse i am now told that i failed the security questions and have to wait for the team leader to call me. I am still waiting for that call.
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Absa's replyOfficial
04 Oct 2024, 12:04Dear Elizabeth, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***0. RegardsGodfrey NdouCustomer Value Management
Best regards,
Absa's reply04 Oct 2024, 12:04
Official
Dear Elizabeth, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***0. RegardsGodfrey NdouCustomer Value Management
Best regards,