JH
Johan H

1 reviews | Active since Jan 2013

13 Jul 2025, 11:02

ABSA doesn't trust their own 3D secure technology

ABSA has been blocking Steam online purchases for the past couple of months, supposedly due to a high number of ***** cases arising from transactions on that site.

Normally I'd be happy that the bank protects me, but don't they understand how their own 3D secure work? They really should just say "allow transaction only if 3D secure check passed".

Steam summer sale just ended so the 5 games I would have gotten for R157 have not gone back up to over R1100.

Since I have 3D secure enabled and it would prevent ***** if correctly implemented, ABSA owes me the difference.

P.S I did phone and when I asked them what should I do, the lady told me there is nothing I can do. This is wrong, because it turns out there is an option that still works by buying vouchers through the Absa banking app. She should have told me this.

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Replies (1)
Absa
Absa's reply14 Jul 2025, 11:12
Official
 Dear Johan  Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***7  Kind regards, Group Customer Care Vanessa Crowe