Absa doesnt respond to communication
I received a letter from absa regarding my account. I advised absa to close the account, but received no response. I got a call on Tuesday from a consultant, I explained the situation to him, but he had no solution. Absa is letting the situation grow with no accountability.
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Absa's replyOfficial
31 Jul 2025, 09:44Dear Yoosuf
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. Your reference number for this complaint is C-***7.
Please be advised that an email has been sent to you requesting information. Once received, we will investigate further.
Regards Russell EdwardsCustomer Value Management
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. Your reference number for this complaint is C-***7.
Please be advised that an email has been sent to you requesting information. Once received, we will investigate further.
Regards Russell EdwardsCustomer Value Management
Best regards,
Absa's reply31 Jul 2025, 09:44
Official
Dear Yoosuf
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. Your reference number for this complaint is C-***7.
Please be advised that an email has been sent to you requesting information. Once received, we will investigate further.
Regards Russell EdwardsCustomer Value Management
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. Your reference number for this complaint is C-***7.
Please be advised that an email has been sent to you requesting information. Once received, we will investigate further.
Regards Russell EdwardsCustomer Value Management
Best regards,