ZL
Zukiswa L

1 reviews | Active since Jan 2024

29 Jan 2025, 20:22

ABSA doesn't respect loyalty and customers period.

l have been an ABSA client for more than half my age. My Mom was a Nurse back in the days. She had a Perm Bank book. When Perm was taken over by ABSA. She went over to ABSA. I got used to ABSA. Needless to say from my FNB BOB T card l went to ABSA. I was 18. My first part time job. I am bitterly fissapoimtef that all these years ABSA has never taken an interest in my growth and offered me services that match my growth. In fact a few years ago despite my salary going through ABSA they refused to give me 100% bond. Oh it wasn't my first property. I had bought or builty other properties without bond.Nedbank offered me 100% bond. How? O reported ***** iny cheque account. Well l was asked to send an email and copy ABSA. How do l have an email to my ****mer? Needless to say they kept debiting my account. At last l had to close the account. Only to be charged for the new card. Not a cent of refund. Wow ABSA

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Replies (1)
Absa
Absa's reply30 Jan 2025, 09:51
Official
Dear Zukiswa  
 Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. Your reference number for this complaint is C-***3. Just to let you know, an email has been sent asking for information. Once we receive it, we will look into it more.
  
Regards Pravesh Bejay Customer Value Management