ABSA doesnt know what the problem is with their own card

I have a 2 credit cards with ABSA, I paid both totally off in June 2019, used a little in July and made a payment as normal. I tried using my card last week, I get an error 71. Monday I went to ABSA Boksburg, was told I need to update fica, was assisted but the card never worked. Went again on Tuesday, I was told I have a outstanding balance of R38 odd rand and that is why its blocked. I was told to pay R160 there and then in order for their systems to update over night and the card will work again the next morning. I paid the R160 on the 13th. Yesterday I tried again, nothing works. I went back to ABSA for the THIRD time and they say it needs to update. I am still waiting and cannot use my money? I asked if there was anyway to access the money in the meantime without the card, or what other options I have but apparently ABSA doesnt help with other options. And this is where I sit waiting for someone to try help. I emailed ABSA as I had the ladies email address asking to please assist me as I cannot come in for the 4th time. ABSA needs to sort the issues out, the fault is no longer on me yet no one knows what the issue is...

Help, please.