ABSA DOESN'T HELP OR DOESN'T WANT TO HELP

HELLO PETER SEEMS LIKE THE ONLY PLATFORM THAT ASSISTS! On 14 July 2025 I've app**** for a personal loan online due to an unforseen emergency. When I called on 15 July 2025 to ask whether they received everything, there were documents missing.... THEY NEVER CAME BACK TO ME, WHAT IF I DIDN'T CALL!!! Tuesday by 10:00 everything was submitted. I've counted now... Since then I've called them 31 times to get feedback. And all the answers..... THEY ARE STILL BISY WITH IT, THEY'LL COME BACK TO ME. Yesterday one even told me he works till 18:00....I'll definitely hear from him by 18:00...NOTHING. This morning I already called twice, same old story. I've been a customer from the time ABSA was AL****, and this is pathetic. I HAVE AN EMERGENCY! If they don't want to grant me the loan, just tell me so that I can try and make another plan. I have a brilliant credit score etc.