ABSA doesn't deliver on promise; doesn't investigate ********** deduction

ABSA doesn't take complaints about ********** deductions seriously.

I was a victim of ********** transactions in November 2019. After their investigation, ABSA restored my credit card account's balance by reversing the deductions. However, on 28 December 2019, ABSA then deducted the respective amounts once again without explanation. This potentially leaves me with R8 000 out of pocket due to a mistake on ABSA's side.

I lodged a number of queries with ABSA (28 Dec 2019, 30 Dec 2019, 5 Jan 2020) which left the issue either unanswered or unsolved for more than 5 working days. I then wrote a review on Hello Peter (7 Jan 2020), after which ABSA promised to revert back to me by 13 Jan 2020. This has mot happened.

ABSA's lack of dedication to solving their mistake not only motivates me to take my business somewhere else, but also motivates me to involve the National Credit Regulator, who I've lodged a complaint with. Hopefully the NRC will be able to shed some light on the ***** deduction and ABSA's poor client service.