ABSA doesn't care - most disappointing service in the card devision

********** transactions on my husbands credit card gave us the final push to move away from ABSA. The way the matter was handled was not satisfactory, we closed the account in November 2019 - got the cash that was on the card paid out and a letter came in the post confirming that the account was closed. The ********** transactions had all been reversed. However we received statements with an outstanding balance of R 3000 that we apparently owe ABSA. 9 emails later to 4 different departments over 6 month had no success. One literally gets referred from one department to the other but nobody really attends to the matter. After 1.5hrs on the phone I hope that the account is now really closed and balance reveresed. We moved to FNB and are very happy The ignorance of ABSA towards it's costumers is disgusting.

Also what I fund most annoying is their verification system of random security questions, it always failed me because I never knew when exactly I become a TELKOM client ( which is about +/- 20 years) The move to FNB was the best thing ever - such an innovative bank