ABSA doesn't care for its customers

ABSA doesn't care for its customer. Although I myself is not with Absa, my husband is, thus it directly influence our financial state. My husband also work in the Hospitality Industry and has been temporarily laid off for 6 month, no work, no income. Although he received the initial 3month payment break, upon asking for some leniency for the remainder of months, he (we) has received a clear 'No'. No alternative payment plan, nothing. We emailed, phoned and even went into a branch. They all said 'no' and just expect him to pay at the end of the month. With what money? There is no income. He never failed or missed an installment prior to the covid pandemic, and has been with Absa for more than 10 years. I myself are lucky enough to be with another bank who was able to assist me with an additional 3 months, him not so much. Very bad bad service from Absa and I am pushing for him to change banks as soon as he receive an income again.