Absa doesn’t care about their late client’s families

Absa has disappointed me a lot. My mother had a funeral policy with them as well as a cheque account. I went and completed forms for both the claims in April and I called today to find out how far they are with payments and I was told no claim was sent through. I completed the form at their Wonderpark branch only to get told today that I need to start the whole process over. Do the people assisting us with these things know the stress behind losing a parent and having to run around claiming for things. I’m really saddened by the way my claim was handled. I did everything at the branch for crying out loud so I expected no clutches.