Absa doesn't care about the people

I cannot believe how *********** Absa is. I am still in disbelief. I called the estate department in December and I was told everything is now with the FICA department. Tuesday 17 January 2023 I was told to call back because now it's with the accounts department. Wednesday I had to call again because I just did not understand what was going on....after being cut off 3 times I got through to another agent who said there was a glitch in the system and everything had to be recaptured. I needed more information and the turn around time and I didn't get that information. I called again and different information was relayed. I don't know what to believe. From August I have been waiting and no one told me anything. There has been no communication. I am just waiting and when I call no one can explain what is happening. I am disgusted at the mishandling of something so important by a bank! As a family we are stuck because there is money that needs to be returned.