Absa doesnt care about the customer

Im beyond frustrated and unhappy with Absa. ive been with Absa for decades and this is by far the most awful level of service Im happy to move banks after this. In August 2021 I purchased a dress from a company in the USA I never got the dress and requested a refund. The merchant Aritzia says its been done and I have a statement . I have called Absa numerous and gotten different email addresses some is for disputes and some is for authorizations. Ive emailed with the attachments and nothing has been done I just get automated emails but no feeedback no reassurance, no interest NOTHING like you dont give a **** and its so evident