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Leon B

1 reviews | Active since May 2014

29 Jan 2018, 08:05

absa doesnt care

i put in a claim on 16 January 2018 to Absa property insurance, that day i received a mail from chantal matjebe asking for a damage report and quotation, i sent it through on the same date. then i got a automated mail from ********** giving me my claim no ( ********** ) and that my claim was claim is assigned to Hector Sello Mokgoshe.Up to today absolutely no feedback. i have sent many emails asking what is going on even asking to escalate my claim to manager. i am yet to receive any correspondence from absa, they are ignoring me completely.

0
Replies (5)
Absa
Absa's reply29 Jan 2018, 10:01
Official

Dear Customer

Thank you for bringing this matter to our attention.

Please provide me with your Bond account number as I do not have excess to the insurance system I cannot trace anything under the ID number provided.

Regards

Claudette

Best regards,

LB
Leon B's update29 Jan 2018, 10:05
Reviewer Update
thx for the reply, but why does one have to go to these extents to get a reply? EXACTLY HOW do i contact you?
Absa
Absa's reply29 Jan 2018, 10:24
Official

Dear Customer

My e-mail ***

I will facilitate the resolution process for you.

Regards

Claudette

Best regards,

LB
Leon B's update08 Feb 2018, 15:44
Reviewer Update
took absa 24 days to resolve my claim... there was almost a 2 week period where i received no feedback from absa of what was happening. im sure if i hadn't complained on hellopeter that i would still be waiting. 0/5
LB
Leon B's update08 Feb 2018, 15:44
Reviewer Update
took absa 24 days to resolve my claim... there was almost a 2 week period where i received no feedback from absa of what was happening. im sure if i hadn't complained on hellopeter that i would still be waiting. 0/5