Absa doesn't care

Item: Absa
Rating: 1
Author: Francois S

********** app**** for a personal loan from ABSA in my name. ABSA ***** investigated the matter and reversed the personal loan from my account. However, ABSA keeps on deducting costs related to the ********** loan from my account. Trying to resolve the issue is simply useless - when phoning, one never speaks to the same person and no one ever gets back to me. ABSA does not care.

Helpful (0)

Replies (2)

Absa's replyOfficial

08 Dec 2020, 11:53

Dear Francois Steyn, Thank you for bringing this matter to our attention. We sincerely apologies on any inconvenience caused. Your complaint reference number is C-***3. Kindly provide our office with a id number or account number to ensure effective investigation and feedback

Regards
Daphne Le Grange

Absa's reply08 Dec 2020, 11:53

Official

Francois S's updateReviewer Update

08 Dec 2020, 12:09

Dear Daphne,

That is a very irresponsible request - one NEVER shares such information via online platforms.

The reference number should suffice - contact your complaints division for the information you require.

Regards.

Francois S's update08 Dec 2020, 12:09

Reviewer Update