ND
Neil D

1 reviews | Active since Jan 2013

20 Oct 2024, 01:58

Absa doesn't allow you to see your real-time credit card transactions

For years, in every single bank I have been with, including Absa, I have been able to see the transactions going off my debt card and credit card.

Recently, absa just randomly decided to stop me being able to see what's happening on my credit card. I see the cash going down. I have 0 clue what for, there shouldn't be much happening on that card, but it's going down quick.

How is this even legal? The only way , they say, I can challenge issues and see what's happening on my card is if I wait for my statement and then challenge transactions days to months after they happened.

WTAF? Not even a year ago I could see these in the same hour they happened and report them.

And absa claims this is their new standard? I can't find 1 other absa customer with this same "service"

This is along with other attempts to sabotage me financially (blocking my cards, changing my cards randomly, debting R44'000 for my credit card but not making it available, approving a random R4000 debt order, changing my credit card debt order and not notifying me and then waiting 4 days after due to notify me as they report me as a late payer - the first and only late payment on 6 years of my credit record. I can go on, this is some of the last 6 months only and not even the insurance company, who now claim I am not covered but still debit me)

0
Replies (1)
Absa
Absa's reply21 Oct 2024, 09:33
Official
Dear Neil Duly 
 
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.  
 
The reference number to your complaint is  C-***1.
 
Kind regards, 
Group Customer Care 
Rezona Louw