Absa doesn't want new business

On Thursday 17 December I took my domestic helper into the Absa Benmore branch in order to assist her in opening a bank account. There were no consultants in their offices. We were eventually assisted by the security guard who went to call someone to help from inside a security-coded office. After waiting 10 minutes, I asked customer services if we could at least start by completing any necessary forms. She said we needed to wait for a consultant. She didn't call or go to the office to check on when the consultant would be coming through. We waited a further 15 minutes before going next door and opening the account at FNB. During all the waiting time, we saw people going into and out of the office from where we expected a consultant to emerge. We could see people in the office eating and sitting around chatting. When we left I told the customer services person we were leaving to go elsewhere. Even then she didn't try and assist further.