ABSA DOESN'T PROVIDE FEEDBACK OR HAVE URGENCY

Hi<br> I have requested for the repayment on my vehicle to be amended to a more affordable premium. <br> I have followed up & was told that I will receive feedback by end of last week. I requested that this request be finalized before the next debit order date (25-02-2016). I have no correspondence whatsoever.<br> <br> The is no service delivery & turn around time from ABSA!!!! No urgency at all.<br> <br> I will never again apply for any home loan, vehicle or personal loan from ABSA as the after service is blady pathetic!!!