TJ
Tyral J

1 reviews | Active since Mar 2009

29 Sept 2015, 09:54

ABSA doesn't know what's going on.

Called in for a revolving loan.<br> Was awarded the Loan. Told I must email a payslip ONLY and go into the bank to get the money. <br> No one tells me it will take 2 days from submission of salary slip till the loan is awarded.<br> So I decide I'll go in and kill 2 birds with one stone. Submit salary slip and collect money.<br> <br> When I arrive there they tell me it will be quicker to do it straight through the bank. Call head office hand me the phone to cancel the request. I do and they start the process again. <br> But it's still going to take 2 days and now I need to submit all my FICA documents which I didn't bring because I was told I didn't need to. Now I must wait until I can get another day off during the week. Which could be months. When I needed the money on the 25th.<br> <br> More worrying is they tell me they don't have my FICA documents even though I brought them in last time I was there. So some strange Absa employee is running around with my information doing god alone knows what.

0
Replies (1)
Absa
Absa's reply29 Sept 2015, 12:45
Official
Hello tcj,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd