ABSA doesn't have R 7 296.83 to refund a client

I've old a vehicle, the instalments still was paid for a number of months after settlements, I am struggling now since the 8 January 2016 to get refunded R 7 296.83, after my bank details were forwarded to ABSA on numerous occasions. Either they lost the bankstatement or the official working with my account is off sick or on vacation leave. <br> <br> How come is it that if you own ABSA money they will be quickly to hand you over for bad credit, but if they own you money they take for ever! <br> <br> Hello Peters assistance in resolving this matter will be highly apprecaited.