Absa doesn't give feedback and can't open account

It has now been about 3 weeks since I've opened my account at Absa and the fica documents were approved 3 days later.<br> <br> I went back to the branch to finalise the credit card application and the soft lock hadn't been removed. A few days later that was removed but the credit card still couldn't be app**** for.<br> <br> I have been waiting for feedback for the last two weeks. I have asked for Dumisani at the Fourways branch to call me back at least 5 times now and he hasn't called back once.<br> <br> On Friday, I waited 20 minutes for Dumisani to finally answer his call. I needed to remind him about the situation as he seemed to have forgotten that he was going to give me feedback.<br> <br> I was promised feedback later that Friday. I went to the branch 2 hours later and there had been no power for the last 10 minutes. I was not called back on Saturday either and I've had no call today.<br> <br> Now for today :) I left a message for Dumisani to call me back at about 12:30 today. I called back at 3 and he's now on lunch. He's never returned any of my calls and has never given me feedback. My calls to Absa Fourways today have been cut off 4 times.