CC
Claudia C

1 reviews | Active since Aug 2016

24 Aug 2016, 10:58

ABSA doesn't care about small clients.

<p>I joined ASBA about 6 months ago. 3 ***** cases, 2 disputes, long hours at branches, alot of "eish, no we sorry...'', ''there is nothing we can do" and no refunds later I am disgusted at the situation. </p> <p>Also being told by the ***** department, they are unaware of ***** crimes being commited against their clients I am left wondering if under my matress isnt a safer place to store my money.</p> <p>I have emailed Absa, I have phoned absa, I have been to their branches and there is no feedback from them.</p> <p>Their ***** department isnt very functional either.</p> <p>A first dispute was put through with regards to credit card *****, I am still waiting for this to be resolved.</p> <p>Due to short cuts in this first investigation, There own branch put through a dispute against them.</p> <p>Still no feed back.</p> <p>another dispute put through to my Cheque account being hacked.</p> <p>Nothing.</p> <p>Today unauthorized transactions went through, and all I was told to do was put through anouther dispute?</p> <p> </p> <p>I would appreciate feedback and this situation to be resolved.</p> <p> </p> <p> </p> <p> </p>

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Replies (1)
Absa
Absa's reply25 Aug 2016, 06:28
Official

Dear Customer


Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd