ABSA Does refuses to protect your money

Good day, On 10/Novemebr 2025, spoke to Phumzile and Oratile. They have tried to help me but this is all they can do and nothing more.

Query: My account is debited with a different amount from what it was initially. This as done through a debicheck which I never approaved and it shows it is system generated: 1st feedback Recieved a year ago regarding this: The systwem approves the debi checks on your behalf if you do not approve after a certain amount of days. today's feedback: Amount is way higher and a new debi chech (system approved and created) allowed it to go through. There is nothing ABSA Can do. What are we saying here? We are not allowed to reverse or query Debichecks but we allow them to register on their own behalf.

Please may I request for the call recordings which I have had with both Phumzile and with Oratile. MY ID NUMBER IS: ***.

I have also previously requested to be moved from my private banker to another person ans the current lady , Nthabi, is always on leave or unavailable and does not respond to emails,etc. It has also been 10 months no response from any but a premium you pay for every month. I am really disappointed in ABSA. I have just app**** for a business account there a week ago and busy negotiating insurance but I am regretting already.