Absa does not want to help their customers

Absa blocked my account for suspicious activity. When I found out I tried calling three times, after two times being hung up on I eventually got through to someone after 36 minutes on my third call. The absurd security question was "are you registered for notifying me" i have never heard of that before in my life. That is the reason she could not assist me. Now they require me to go to the branch. That is an even longer que and waiting time. Absa service is terrible when you need them. When you do not need them they are great... very disapointed